bat11's Privacy Policy

We collect the following types of information as needed for registration and service delivery on bat11:

1.1 Personal Identification Information

• Full name and username
• Date of birth (for age verification — access for users 21+ only)
• Email address
• Mobile number
• National ID or passport number (when identity verification is required)

1.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

1.3 Technical and Device Information

• IP address and device type
• Browser type and version
• Operating system information
• Cookie and session data
• Time spent on the site and browsing activity

1.4 Gaming Activity Information

• Game play history
• Bet amounts and results
• Bonus usage records
• Session length and activity type

bat11 collects and processes your information for the following legitimate purposes:

• Account creation and management: For registration, login, and account security.
• Identity verification: To confirm age and identity, ensuring minors cannot access the service.
• Financial transactions: To follow the proper process for deposits, withdrawals, and bonus payments.
• Technical support: For troubleshooting, maintaining security, and improving service quality.
• Ensuring responsible gambling: To monitor play patterns and identify problematic behavior.
• Legal compliance: To comply with applicable laws and regulations.
• Customer support: To answer your account-related questions via 24/7 live chat and email support.
• Promotional communications: To send special offers, bonuses, and updates with your consent.

bat11's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collected to understand site usage patterns — anonymous data.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.

bat11 uses industry-leading technology and processes to protect your information:

• SSL encryption: All our communications are secured with 256-bit SSL/TLS encryption.
• Data encryption: Sensitive information such as passwords is stored in encrypted form.
• Secure servers: Information is stored in protected data centers where regular security checks are conducted.
• Access control: Only authorized staff can access information on a need-to-know basis.
• Two-factor authentication: A two-step verification process for additional account security.
• Regular security audits: Regular security assessments are conducted to identify potential vulnerabilities.

However, no method of transmitting information over the internet or electronic storage is completely secure. Even with our best efforts, we cannot guarantee absolute security of your information. You are also responsible for keeping your password confidential and protecting your account from unauthorized access.

bat11 never sells your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Technology providers, payment processors (such as bKash, Nagad, Rocket), and infrastructure providers that assist in delivering our services may receive the information necessary to perform their work. They are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government authorities, or legal processes.

5.3 Fraud Prevention

Information may be shared with relevant authorities to investigate fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a bat11 business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance.

How long bat11 retains your information depends on the type and purpose of the data:

• Account information: While the account is active and for at least five years after closure for legal requirements.
• Transaction records: May be retained for up to seven years for financial regulatory requirements.
• Gaming history: Up to five years for responsible gambling monitoring and dispute resolution.
• Technical logs: Generally from 90 days to one year for security purposes.
• Communication records: Support history is retained for up to three years.

Once the required retention period has passed, data is securely deleted or anonymized.

You have the following rights regarding your personal information on bat11:

• Right to access: You can find out what information we hold about you and request a copy.
• Right to correction: You can request correction of any inaccuracies in your information.
• Right to deletion: You can request deletion of your information in certain circumstances. However, complete deletion may not be possible if legal obligations exist.
• Right to restrict processing: You can request that the use of your information be limited in certain circumstances.
• Right to withdraw consent: For information processed on the basis of consent, you can withdraw that consent at any time.
• Right to complain: If you are dissatisfied with how we handle your information, you can file a complaint directly with us.

To exercise these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 business days.

bat11 strictly follows an age verification process. Our platform is for users aged 21 and above only. We do not intentionally collect or store information from minors.

If we become aware that information from a minor is in our system, we will immediately delete that information and close the associated account. If a parent or guardian suspects that their minor child has used our platform, please notify our support team.

bat11's servers and service infrastructure may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh. We ensure that any such transfer provides your information with protection equal to or greater than the standard described in this policy.

Third-party providers operate with appropriate contractual safeguards to ensure personal data protection.

bat11's platform may include content from various game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These third-party services have their own privacy policies. bat11 is not responsible for their data handling practices.

We recommend that you read the privacy policy of any third-party service before using it.

With your consent, bat11 may send you promotional emails or messages, such as new bonuses, special offers, and platform updates. You can opt out of these communications at any time:

• By clicking the "Unsubscribe" button at the bottom of the email.
• By going to your account settings and turning off notifications.
• By submitting a request directly to our support team.

Please note that even if you opt out of promotional communications, you will still receive important account-related messages, such as transaction confirmations or security alerts.

bat11 may update this privacy policy from time to time. Before changes take effect, we will notify you in the following ways:

• Through a site-wide notification banner on the website.
• By sending a notification to your registered email.
• By updating the "Last Updated" date at the top of this page.

For significant changes, we may seek your renewed consent. Continued use of our services after an update will be considered as your acceptance of the revised policy.

This privacy policy is prepared in accordance with applicable international data protection standards and will be governed accordingly. For any disputes or claims arising from matters referenced in this policy, both parties will first attempt to resolve them through discussion.

If any part of this policy is found to be invalid or unenforceable, the remaining parts will remain in full effect.