bat11 Terms and Conditions

1.1 Scope of Agreement

bat11 ("Platform", "we", "us") provides online casino, cricket betting, and related entertainment services for users in Bangladesh. By accessing or using the bat11 website, mobile interface, and all related services, you ("member", "user") are entering into a legally binding agreement under these Terms.

These Terms apply in both English and Bengali; however, in the event of any conflict in interpretation, the Bengali version shall prevail.

1.2 Purpose of the Platform

bat11 operates solely for entertainment purposes. All games, betting options, and services offered here are for registered adult members only. No guarantee of financial gain is made, and gambling always involves financial risk.

1.3 Applicable Law

These Terms are governed by relevant international online gaming regulations and international data protection standards. Any disputes will be resolved through the relevant authorities.

2.1 Minimum Age

To open an account and use any service on bat11, you must be at least 21 years of age. Registration or use of the platform by minors is strictly prohibited. We reserve the right to verify age at the time of registration and at any time thereafter.

2.2 Geographic Eligibility

bat11 primarily provides services to users in Bangladesh. Users are responsible for confirming that using online gaming services from their location is lawful. We reserve the right to restrict access from certain regions.

2.3 Multiple Accounts Prohibited

Only one account is permitted per individual, household, or household address. If a single person creates multiple accounts, all accounts will be permanently closed and the associated balances may be forfeited.

3.1 Registration Process

To open an account on bat11, you must provide accurate, complete, and up-to-date information. Providing false or incorrect information will result in the immediate closure of the account. If any information provided at registration changes, notify our support team right away.

3.2 Identity Verification (KYC)

In the interest of security and fraud prevention, bat11 may request identity verification at any time. Failure to submit a copy of an identity document or other relevant documents may result in the temporary suspension of the account and delays in withdrawals.

3.3 Account Security

You are solely responsible for keeping your account login details (username, password) secure. You must not allow anyone else to use your account. If you suspect unauthorized access, contact us immediately via live chat.

4.1 Accepted Payment Methods

The following payment methods are currently accepted on bat11:

• bKash
• Nagad
• Rocket
• Bank Transfer

All transactions are completed in Bangladeshi Taka (BDT / ৳). Deposits or withdrawals from third-party accounts are strictly prohibited — only payment methods registered in your own name may be used.

4.2 Deposit Limits

The minimum deposit amount for any payment method on bat11 is ৳200. There is no specific maximum limit, however large deposits may require additional verification.

4.3 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 30 minutes to 3 hours to process. Funds will be returned only to the payment method from which the deposit was made.

Any active bonus wagering requirements must be met before making a withdrawal. Withdrawals may be delayed if verification has not been completed.

4.4 Fraudulent Transactions

If a chargeback, money laundering, or any financial fraud attempt is detected, the account in question will be immediately and permanently closed, the balance will be forfeited, and legal action will be taken where applicable.

5.1 Welcome Bonus

New members are eligible to receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. After this bonus is activated, the total bonus and deposit amount must be wagered 15 times (15x) before any withdrawal can be made (wagering requirement).

5.2 General Bonus Terms

• Each bonus may only be claimed once, and if the same bonus is claimed across multiple accounts, all accounts will be closed.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been completed.
• bat11 reserves the right to set or change the validity period of any bonus at any time.
• If bonus abuse or fraudulent activity is detected, the bonus will be cancelled.
• Some games may have restrictions on their contribution to bonus wagering requirements.

5.3 VIP Program

The bat11 VIP Program has three tiers — Bronze, Silver, and Gold. Members can move from one tier to the next through regular play.

• Bronze: Up to 0.3% cashback per week
• Silver: Up to 0.7% cashback per week
• Gold: Up to 1.0% cashback per week

VIP cashback is calculated weekly and credited to the account in accordance with the applicable rules. bat11 will endeavour to give prior notice of any changes to VIP benefits.

6.1 General Betting Rules

All betting activity on bat11 is conducted in accordance with the relevant rules and conditions. Each game and betting event has its own rules, which can be found in the relevant section. Please read those rules carefully before placing a bet.

6.2 Cricket Betting

Betting is available on international and domestic cricket events including BPL, IPL, the T20 World Cup, and ICC tournaments. If a match is cancelled or suspended, bets will be settled in accordance with the relevant rules. Odds in live betting may change at any time.

6.3 Casino Games

All casino games — including slots, live casino, and fishing games — are powered by third-party game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). These games are audited and fair play is ensured. If a round is voided due to a technical error, the stake for that round will be refunded.

6.4 Dispute Resolution

If there is a dispute regarding a game result, a complaint must be submitted within 72 hours via live chat or email. During the investigation, some activity on the account in question may be temporarily suspended. The game provider's server logs will be considered the final record.

7.1 Strictly Prohibited Actions

The following actions are completely prohibited on bat11:

• Creating multiple accounts or using another person's account
• Bonus abuse — such as risk-free betting (arbitrage) or bonus hunting
• Money laundering or transferring illegal funds through a gaming account
• Involvement in match fixing or manipulation of game results
• Using automated bots or software to conduct gaming or betting activity
• Exploiting any platform error or bug to gain an unfair advantage
• Harassing or attempting to harm other members
• Using third-party payment methods or false information

8.1 bat11's Rights

bat11 reserves the right to temporarily suspend or permanently close any account without giving a reason or with sufficient cause. In the event of a breach of these Terms, the account may be closed immediately.

8.2 Member's Request to Close Account

If you wish to voluntarily close your account, please submit a request via live chat or by emailing [email protected]. Withdraw any remaining balance before closure. For self-exclusion requests, the responsible gaming guidelines will apply.

8.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be considered inactive. bat11 reserves the right to apply a maintenance fee to inactive accounts. The member of an inactive account will be notified by email in advance.

9.1 Collection of Personal Information

bat11 collects the personal information necessary for registration, verification, and payment processing. This information is kept secure using SSL encryption technology. We will never sell or transfer your information to third parties for unjustified reasons.

9.2 Cookies and Tracking

bat11 uses cookies to improve site services and personalise the user experience. By accessing the site, you consent to the use of cookies. For more information, please read our Privacy Policy.

10.1 Service Availability

bat11 always strives to provide uninterrupted service, however temporary disruptions may occur due to technical issues, maintenance, or third-party software problems. bat11 is not liable for any losses resulting from such disruptions.

10.2 Third-Party Content

Games and content on bat11 are provided by third-party providers. These providers have their own terms and conditions, and bat11 does not bear full responsibility for their services.

10.3 Liability for Financial Loss

There is always a risk of financial loss in gambling. bat11 is not responsible for any financial loss arising from a user's gaming decisions. Play within your means and never place additional bets in the hope of recovering lost money.

11.1 Healthy Gaming Habits

bat11 strongly supports responsible gaming. We want every member to play for entertainment, not as a solution to financial hardship. If signs of gaming addiction appear, seek help immediately.

11.2 Self-Control Tools

bat11 provides members with various tools to manage their own gaming, including setting deposit limits and temporary or long-term self-exclusion. To use these tools, contact us via live chat.

12.1 Right to Update

bat11 reserves the right to amend, update, or change these terms and conditions at any time. In the case of significant changes, members will be notified in advance by email or via a notice on the site.

12.2 Continued Use After Changes

If you continue to use the site after any changes to the terms and conditions, you will be considered to have automatically agreed to the new terms. If you do not agree to the new terms, please contact us to close your account.

12.3 Contact

If you have any questions or uncertainties about these terms and conditions, please contact our support team:

• 24/7 Live Chat Support in Bengali
• Email: [email protected]